Tuesday, May 31, 2016

Home appliances error codes and causes and Solution - KitchenAid – Home appliances Repair and service

Category: Home Appliances Repair and Service 

Contents of this article 

  • 2 Digit Error codesa and causes 
  • 4 Digit Error codes and causes
  • How to solve the problem 

KitchenAid Home appliances

Error Code Causes and Solutions - 2 Digit 
F0
Causes
Control Board Failure
Solution
Replace control board (clock).
F1
Causes
Control Board Failure
Solution
Replace control board (clock).
F2
Causes
Oven Temperature Is Too High
Solution
Check for welded contacts on bake and broil relays. If present, replace control board (clock). For SELF CLEAN models, check door lock operation. Check sensor, sensor harness, and the sensor harness connection at sensor and oven control. Also check for any causes of high resistance in the oven temperature sensor circuit. Remember: The oven control board (clock) measures resistance of sensor circuit, not actual oven temperature.
F3
Causes
Open Oven Temperature Sensor (RTD)
Solution
Replace oven temperature sensor (RTD).
F4
Causes
Shorted Oven Temperature Sensor (RTD)
Solution
Replace oven temperature sensor (RTD).
F5
Causes
Control Board Failure
Solution
Replace control board (clock).
F7
Causes
Function Key Stuck
Solution
Replace control board (clock).
F8
Causes
Control Board Failure
Solution
Replace control board (clock).
F9
Causes
Oven Door Lock Failure
Solution
Check door lock switches and wiring. Check for stuck lock switch.
KitchenAid Built-In Microwave Oven Fault Codes
F1-E3 / F1-E4
Causes
Control Board Failure
Solution
Replace control board (clock).
F2-E0 / F2-E1
Causes
Touch Pad (Keypad) Not Connected
Solution
Check connection between touch pad and control board (clock).
F2-E3
Causes
Touch Pad (Keypad) Shorted or Key Held Down Too Long
Solution
Select 'cancel' and observe for 60 seconds. If error reappears, replace touch pad, or touch and pad and control board (clock) if all one assembly.
KitchenAid Cooktop Fault Codes 
F03
Causes
One or More Eyes Permanently Pressed
Solution
Clean glass surface and remove all objects placed on it. If failure remains, disconnect power for one minute. If error still remains after power has been restored, replace touch control module. (control board)
F12
Causes
Electronic Board and Touch Module Communication Error
Solution
Disconnect power for one minute and check to see if error reappears once power has been restored. If error continues, replace board connection cable between touch control module and electronic control. If error continues, replace electronic control (control board) and if error still persists, replace the touch module (touch pad).
F13
Causes
Internal CPU checksum Error(s)
Solution
Disconnect power for one minute and check to see if error reappears once power has been restore. It error continues, replace touch control module.
F22  
Causes
Key Sensitivity Problem
Solution
Disconnect power for one minute and check to see if error reappears once power has been restore. If error continues, replace touch control module.
F36
Causes
Temperature Probe Hardware Error
Solution
Disconnect power for one minute and check to see if error reappears once power has been restore. If error continues, replace touch control module.
KitchenAid Cooktop Fault Codes 
F03
Causes
One or More Eyes Permanently Pressed
Solution
Clean glass surface and remove all objects placed on it. If failure remains, disconnect power for one minute. If error still remains after power has been restored, replace touch control module. (control board)
F12
Causes
Electronic Board and Touch Module Communication Error
Solution
Disconnect power for one minute and check to see if error reappears once power has been restored. If error continues, replace board connection cable between touch control module and electronic control. If error continues, replace electronic control (control board) and if error still persists, replace the touch module (touch pad).
F13
Causes
Internal CPU checksum Error(s)
Solution
Disconnect power for one minute and check to see if error reappears once power has been restore. It error continues, replace touch control module.
F22
Causes
Key Sensitivity Problem
Solution
Disconnect power for one minute and check to see if error reappears once power has been restore. If error continues, replace touch control module.
F36
Causes
Temperature Probe Hardware Error
Solution
Disconnect power for one minute and check to see if error reappears once power has been restore. If error continues, replace touch control module.
KitchenAid Front Loading Automatic Washer Fault Codes
FH
Causes
Detects No Water Entering Machine or No Pressure Switch Trip
Solution
Select 'cancel' twice to clear this code. If there is NO water in the unit, make sure the valves are turned on all the way. Check for plugged or kinked inlet hoses, as well as plugged screens in the inlet valves. Verify that the inlet valve is operational. If there is water in the unit, verify the drain pump is working and the pressure switch hose is in good condition and properly connected. Make sure there is not a siphon problem and check all hoses for possible leaks. Unplug the unit and disconnect the power to check all wire harness connections to the inlet valve, pressure switch, drain pump, flow meter, and Central Control Unit (CCU). Reconnect the unit and power to verify the pressure switch is operational, as well as the flow meter (blow air through the flow meter and measure resistance). Check CCU is also operational by performing a diagnostic test or any cycle. Replace failed component.
F02
Causes
Long Drain (Drain Exceeds 8 Minutes)
Solution
Select 'cancel' twice to clear error code. Note: You may see a "SUD" error code appear first during this failure. This should change to the F02 error code after a few minutes. Proceed by checking the drain hoses for proper connection and kinks. Unplug unit and disconnect power. Check the electrical connections at the pump and make sure it is operational with no debris or blockage. Reconnect power and plug unit in. If problem has not been corrected, replace the pump.
F05
Causes
Water Temperature Sensor Error
Solution
Unplug and disconnect power to the unit and check connections to the water temperature sensor. Check resistance of heating element if present in model, for abnormal reading (infinity). Replace failed component.
F06
Causes
Drive Motor Tachometer Error (Unable to Detect Motor Speed)
Solution
Check the shipping system including shipping bolts, spacers, and cables are removed and unplug unit and disconnect power. Check wire harness connections between drive motor and Motor Control Unit (MCU), and between MCU and the Central Control Unit (CCU). Reconnect power and plug unit in. Check the MCU by looking for operations of the drive motor, and check drive motor for powered rotations. Replace failed component. Note: If this failure occurs during high-speed spin, the door will be unlocked after three minutes.
F07
Causes
Motor Control Unit (MCU) Error
Solution
Unplug unit and disconnect power to check wire harness connections between drive motor and MCU, and between MCU and Central Control Unit (CCU). Reconnect power and plug unit in. Check the MCU by looking for operations of the drive motor, and check drive motor for powered rotations. Note: If this failure occurs during high-speed spin, the door will be unlocked after three minutes.
F09
Causes
Overflow Condition (Pressure Switch Closed Too Long)
Solution
Check to make sure drain hose is not plugged or kinked and unplug the unit and disconnect power. Check wire harness connections to pressure switch, drain pump, and Central Control Unit (CCU). Check for drain pump failure and clean it of any debris. Check the inlet valve and pressure switch for proper shut off and operation. Replace failed component. Note: If this error occurs, the door will remain locked and the drain pump will run constantly even if 'cancel' is selected. Turn off hot and cold water to faucets and unplug the unit before proceeding.
F10
Causes
Motor Control Unit (MCU) Heat Kink Thermal Trip (Too Hot)
Solution
Check for proper installation and ventilation, and make sure unit is not located near a heat source. Disconnect power and unplug the unit to check wire harness connections to the motor, MCU, and Central Control Unit (CCU). Check the drive system for any worn or failed components and reconnect power and plug unit in. Check MCU by looking for operations of the drive motor and check drive motor for powered rotations. Replace failed component.
F11
Causes
Serial Communication Error Between MCU and CCU
Solution
Disconnect power and unplug unit. Check wire harness connections to the motor, Motor Control Unit (MCU), and Central Control Unit (CCU). Check the drive system for any worm or failed components and reconnect power and plug unit in. Verify CCU is working by performing diagnostic test or any cycle. Check MCU by looking for operations of the drive motor and check drive motor for powered rotations. Make sure the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. Replace failed component.
F13
Causes
Dispenser Circuit Error
Solution
Disconnect power and unplug unit to check mechanical linkage from dispenser motor to top of dispenser. Check wire harness connections to the Central Control Unit (CCU) and the dispenser motor. Check dispenser motor for powered rotations. Replace failed component.
F14
Causes
EEPROM Error
Solution
Disconnect power and unplug unit. Verify Central Control Unit (CCU) is operating properly by running a diagnostic test or any cycle. Replace is defective. Note: A power glitch may cause this error.
F15
Causes
Motor Control Unit (MCU) Error
Solution
Disconnect power and unplug unit to check wire harness connections to the motor, MCU, and Central Control Unit (CCU). Check the drive belt and reconnect power and plug unit in. Check the MCU by looking for operations of the drive motor and check the drive motor for powered rotations. Replace failed component.
F21 / F22
Causes
Central Control Unit (CCU) / Touch Pad / LED Assembly Error
Solution
Check that the touch pad/LED assembly is working by selecting different cycles and changing the modifiers and options to see if it is responding. Disconnect power and unplug unit to check wire harness connections to the CCU and the touch pad/LED assembly. Replace failed component.
FdU
Causes
Door Unlock Error
Solution
It is possible the door lock mechanism is broken or the door switch/lock unit has failed. Check the door switch/lock for any debris or foreign objects. Disconnect power and unplug unit to check wire harness connections to the Central Control Unit (CCU) and the door switch/lock unit. Note: Unit will attempt to unlock itself during this error six times before displaying this error code. To manually unlock the unit, unplug the power cord from the outlet and remove the toe panel. Reach up along the inside of the front panel and locate the bottom of the door latch assembly, where there should be a tear-drop shaped tab. Gently pull the tab down approximately 1/4 inch or until a 'click' is heard. The door should now be unlocked.
FdL
Causes
Door Lock Error
Solution
It is possible the door lock mechanism is broken or removed, or the door switch/lock unit has failed. Disconnect power and unplug unit to check door switch/lock unit. Check the wire harness connections to the Central Control Unit (CCU) and the door switch/lock unit. Note: Unit will attempt to lock itself during this error six times before displaying the error code.
SUD
Causes
Suds Lock (Too Much Detergent Detected)
Solution
Make sure drain hose is not plugged or kinked and disconnect power and unplug unit. Check wire harness connections to pressure switch, drain pump, and Central Control Unit (CCU). Make sure the drain pump is free from debris or foreign objects and then reconnect power and plug unit in. Check drain pump and pressure switch and verify CCU operation by running a diagnostic test or any cycle. Note: This error may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds. If too much detergent was used, run the unit through a Rinse/Spin cycle, and then run a Normal cycle without adding detergent.
KitchenAid Front Loading Gas and Electric Dryer Fault Codes
PF
Causes
Power Failure
Solution
PF error code indicates a power failure during the dryer's cycle. Press and HOLD start to continue the cycle, or press off/pause to clear display.
E1
Causes
Open Thermistor
Solution
Replace thermistor.
E2
Causes
Shorted Thermistor
Solution
Replace thermistor.
E3
Causes
User Interface or Software Mismatch
Solution
If this error code appears, there is a user interface or software mismatch. It is also possible that the electronic control board or console electronics has failed. Replace failed component. Note: This error code will ONLY appears in the diagnostic test mode.
KitchenAid Pro Line Front Loading Automatic Washer Fault Codes
FH
Causes
Detects No Water Entering Machine or No Pressure Switch Trip
Solution
Select 'cancel' twice to clear this code. If there is NO water in the unit, make sure the valves are turned on all the way. Check for plugged or kinked inlet hoses, as well as plugged screens in the inlet valves. Verify that the inlet valve is operational. If there is water in the unit, verify the drain pump is working and the pressure switch hose is in good condition and properly connected. Make sure there is not a siphon problem and check all hoses for possible leaks. Unplug the unit and disconnect the power to check all wire harness connections to the inlet valve, pressure switch, drain pump, flow meter, and Central Control Unit (CCU). Reconnect the unit and power to verify the flow meter is operational by blowing air through the flow meter and measuring the resistance. Check CCU is also operational by performing a diagnostic test or any cycle. Replace failed component.
F02
Causes
Long Drain (Drain Exceeds 8 Minutes)
Solution
Select 'cancel' twice to clear error code. Note: You may see a "SUD" error code appear first during this failure. This should change to the F02 error code after a few minutes. Proceed by checking the drain hoses for proper connection and kinks. Unplug unit and disconnect power. Check the electrical connections at the pump and make sure it is operational with no debris or blockage. Reconnect power and plug unit in. If problem has not been corrected, replace the pump.
F05
Causes
Water Temperature Sensor Error
Solution
Unplug and disconnect power to the unit and check connections to the water temperature sensor. Check resistance of heating element if present in model, for abnormal reading (infinity). Replace failed component.
F06
Causes
Drive Motore Tachometer Error (Unable to Detect Motor Speed)
Solution
Check the shipping system including shipping bolts, spacers, and cables are removed and unplug unit and disconnect power. Check wire harness connections between drive motor and Motor Control Unit (MCU), and between MCU and the Central Control Unit (CCU). Reconnect power and plug unit in. Check the MCU by looking for operations of the drive motor, and check drive motor for powered rotations. Replace failed component. Note: If this failure occurs during high-speed spin, the door will be unlocked after three minutes.
F07
Causes
Motor Control Unit (MCU) Error
Solution
Unplug unit and disconnect power to check wire harness connections between drive motor and MCU, and between MCU and Central Control Unit (CCU). Reconnect power and plug unit in. Check the MCU by looking for operations of the drive motor, and check drive motor for powered rotations. Note: If this failure occurs during high-speed spin, the door will be unlocked after three minutes.
F09
Causes
Overflow Condition (Pressure Switch Closed Too Long)
Solution
Check to make sure drain hose is not plugged or kinked and unplug the unit and disconnect power. Check wire harness connections to pressure switch, drain pump, and Central Control Unit (CCU). Check for drain pump failure and clean it of any debris. Check the inlet valve and pressure switch for proper shut off and operation. Replace failed component. Note: If this error occurs, the door will remain locked and the drain pump will run constantly even if 'cancel' is selected. Turn off hot and cold water to faucets and unplug the unit before proceeding.
F10
Causes
Motor Control Unit (MCU) Heat Sink Thermal Trip (Too Hot)
Solution
Check for proper installation and ventilation, and make sure unit is not located near a heat source. Disconnect power and unplug the unit to check wire harness connections to the motor, MCU, and Central Control Unit (CCU). Check the drive system for any worn or failed components and reconnect power and plug unit in. Check MCU by looking for operations of the drive motor and check drive motor for powered rotations. Replace failed component.
F11
Causes
Serial Communication Error between MCU and CCU
Solution
Disconnect power and unplug unit. Check wire harness connections to the motor, Motor Control Unit (MCU), and Central Control Unit (CCU). Check the drive system for any worm or failed components and reconnect power and plug unit in. Verify CCU is working by performing diagnostic test or any cycle. Check MCU by looking for operations of the drive motor and check drive motor for powered rotations. Make sure the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. Replace failed component.
F13
Causes
Dispenser Circuit Error
Solution
Disconnect power and unplug unit to check mechanical linkage from dispenser motor to top of dispenser. Check wire harness connections to the Central Control Unit (CCU) and the dispenser motor. Check dispenser motor for powered rotations. Replace failed component.
F14
Causes
EEPROM Error
Solution
Disconnect power and unplug unit. Verify Central Control Unit (CCU) is operating properly by running a diagnostic test or any cycle. Replace is defective. Note: A power glitch may cause this error.
F15
Causes
Motor Control Unit (MCU) Error
Solution
Disconnect power and unplug unit to check wire harness connections to the motor, MCU, and Central Control Unit (CCU). Check the drive belt and reconnect power and plug unit in. Check the MCU by looking for operations of the drive motor and check the drive motor for powered rotations. Replace failed component.
F21 / F22
Causes
Central Control Unit (CCU)/ Touch Pad / LEd Assembly Error
Solution
Check that the touch pad/LED assembly is working by selecting different cycles and changing the modifiers and options to see if it is responding. Disconnect power and unplug unit to check wire harness connections to the CCU and the touch pad/LED assembly. Replace failed component.
F32
Causes
Pressure Switch Failure
Solution
Select 'cancel' twice to clear error code and disconnect power and unplug unit. Check that the pressure switch is operational and replace if defective.
F33
Causes
System Leak
Solution
Select 'cancel' twice to clear error code. Check for any cracks or holes in the washer tub or pressure switch hose. Replace if damaged.
FdU
Causes
Door Unlock Error
Solution
It is possible the door lock mechanism is broken or the door switch/lock unit has failed. Check the door switch/lock for any debris or foreign objects. Disconnect power and unplug unit to check wire harness connections to the Central Control Unit (CCU) and the door switch/lock unit. Note: Unit will attempt to unlock itself during this error six times before displaying this error code. To manually unlock the unit, unplug the power cord from the outlet and remove the toe panel. Reach up along the inside of the front panel and locate the bottom of the door latch assembly, where there should be a tear-drop shaped tab. Gently pull the tab down approximately 1/4 inch or until a 'click' is heard. The door should now be unlocked.
FdL
Causes
Door Lock Error
Solution
It is possible the door lock mechanism is broken or removed, or the door switch/lock unit has failed. Disconnect power and unplug unit to check door switch/lock unit. Check the wire harness connections to the Central Control Unit (CCU) and the door switch/lock unit. Note: Unit will attempt to lock itself during this error six times before displaying the error code.
SUD
Causes
Suds Lock (Too Much Detergent Detected
Solution
Make sure drain hose is not plugged or kinked and disconnect power and unplug unit. Check wire harness connections to pressure switch, drain pump, and Central Control Unit (CCU). Make sure the drain pump is free from debris or foreign objects and then reconnect power and plug unit in. Check drain pump and pressure switch and verify CCU operation by running a diagnostic test or any cycle. Note: This error may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds. If too much detergent was used, run the unit through a Rinse/Spin cycle, and then run a Normal cycle without adding detergent.
KitchenAid Pro Line Front Loading Gas and Electric Dryer Fault Codes
PF
Causes
Power Failure
Solution
PF error code indicates a power failure during the dryer's cycle. Press and HOLD start to continue the cycle, or press off/pause to clear display.
E1
Causes
Open Temperature Sensor
Solution
Replace temperature sensor.
E2
Causes
Shorted Temperature Sensor
Solution
Replace temperature sensor.
E3
Causes
Blower Rotation Failure
Solution
If blower rotational speed drops below 500 rpms during a cycle, all outputs a will be turned off and this error code will appear.
E4
Causes
Tumbler Rotation Failure
Solution
If tumbler rotation speed drops to 0 during a cycle, all outputs will be turned off and this error code will appear.
E5
Causes
Dry Rack Sensor
Solution
If the signal is lost during a Dry Rack cycle, all outputs will be turned off and this error code will appear.
E6
Causes
Exhaust High Limit Fault
Solution
If exhaust temperature rises above 87.7 degrees Celcius (190 degrees Fahrenheit), all outputs will be turned off and this error code will appear.
Error Code Causes and solutions - 4 Digit 
F1-E0
Causes
EEPROM Communication Error
Solution
Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E1
Causes
EEPROM Checksum Error
Solution
Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E2
Causes
UL A/D Error(s)
Solution
 Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E4
Causes
Model Id Error  
Solution
Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E5
Causes
Calibration Shifted
Solution
Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E6
Causes
Latch Signal Mismatch Error  
Solution
Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E9
Causes
Stack Overflow
Solution
Disconnect power for at least 30 seconds and then reconnect. Allow at least a minute after power has been restored and if error code reappears, replace control board (clock).
F1-E3
Causes
Wiring Harness Cavity Size Does Not Match Stored Value
Solution
Check the jumpers in the harness to make sure they agree with the actual oven size.
F2-E0
Causes
Shorted Touch Pad (Keypad)
Solution
Check the connection between the touch pad (keypad) and control board (clock) to make sure it is secure. Select the 'cancel' function and wait 60 seconds. If error code reappears then replace the touch pad, or touch pad and control board (clock) if all one assembly.
F2-E1
Causes
Touch Pad Cable Unplugged
Solution
Check the connection between the touch pad (keypad) and control board (clock) to make sure it is secure. Select the 'cancel' function and wait 60 seconds. If error code reappears then replace the touch pad, or touch pad and control board (clock) if all one assembly.
F2-E5
Causes
Cancel Key Line Open
Solution
Check the connection between the touch pad (keypad) and control board (clock) to make sure it is secure. Select the 'cancel' function and wait 60 seconds. If error code reappears then replace the touch pad, or touch pad and control board (clock) if all one assembly.
F2-E6
Causes
Cancel Key Line Open
Solution
Check the connection between the touch pad (keypad) and control board (clock) to make sure it is secure. Select the 'cancel' function and wait 60 seconds. If error code reappears then replace the touch pad, or touch pad and control board (clock) if all one assembly. All F3-E Codes - Oven Temperature Sensor (RTD) or Warming Drawer Defect - Replace oven temperature sensor (RTD).
F4-E1
Causes
Meat Probe Defect
Solution
This error indicates a problem with either the probe, receptacle, or probe circuit. Check the probe for pinched wires and make sure there is no condensation or contamination on receptacle. If ok, replace probe.
All F5-E
Causes
Door Switch Defect
Solution
This occurs when the door switches do not match. If door is latched, disconnect power from unit and check wires and connections. If damage is found, replace appropriate part. If connections are not damaged, reconnect power and hold down any key until the F5 error clears. Once the F2 code appears, select 'cancel' and observe for one minute for errors. If door is NOT latched, disconnect power from unit and check wires and connections. If damage is found, replace appropriate part. If connections are not damaged, measure door switch (door open = latch open) and latch switch (unlatch = switch open) and replace either if defective. If corrections are made during any step, power should be reconnected and the unit should be tested. Press and hold any key to clear the error code and F2 code should appear. Select 'cancel' and observe for one minute for errors. If error continues, disconnect power and replace control.
F6-E0
Causes
Return Line Not Connected
Solution
This error should appear within 60 seconds after power up to appliance. Replace control board (clock).
F7-E1
Causes
Common Switch Wire Is Defective
Solution
This error occurs when common wire to latch switch and door switch is shorted. Check all connections at control board and at the latch switch and door switch. If connections are ok, then check individual switches as outlined for the F5 error code. Note: Double ovens will have two of each switch and one common wire.